HOW DO I MAKE A BOOKING?
You can book your car in the following ways:
- On the Wii Hire website
- Through the Wii Hire office on 031-579-5231 / 079-513-5215
- Email us on carhire@wiihire.co.za
HOW OLD MUST I BE TO RENT A VEHICLE?
In South Africa you need to be 18 years or older to rent a car and must have held a valid driver license for a year.
If you are younger than 25 a Young Drivers Surcharge will be applied. This will automatically be added to your quote when booking online.
WHAT DO I NEED TO HIRE A VEHICLE?
South African Citizens
The driver will need to present the following when collecting their car:
- A valid credit card or security deposit
- A valid driver licence
- Proof of Address
International Driver Licence Requirements
Foreign driver licences will be accepted on condition that:
- The licence is in English.
- The licence has a photo or ID/passport number on it.
- Passport
Any additional drivers must produce their valid drivers licence on collection of the vehicle.
HOW AND WHEN DO I PAY FOR MY RENTAL?
When booking directly with the branch you will only have the option to pay on or before collection.
We only accept the following methods of payment:
- Credit Card
- Electronic Fund Transfer
- Cash – Selected branches only.
WHAT IS THE DEPOSIT AND WHEN WILL IT BE TAKEN?
When collecting your rental car, Wii Hire will hold an authorisation amount over and above the estimated rental cost on your payment card for the duration of the rental. This hold will cover the rental charges, refuelling, additional kilometres, contract fee, waivers and any additional services selected. This will reflect as an authorisation hold on your payment card, no funds are taken from your account. The average holding amount (excluding the rental cost) is R40000,00 but this may vary according to your specific rental.
When the vehicle is returned we will debit the rental amount due and send a notification to your bank to release the hold.
WHAT ARE WAIVERS AND WHY ARE THEY IMPORTANT?
A waiver covers you in the event of damage to or theft of the rental vehicle.
We have three waiver options available:
- Collision Damage Waiver (CDW) – ensures you are covered if the vehicle is damaged and repairs are required.
- Theft Loss Waiver (TLW) – ensures you are covered if the vehicle is stolen.
These two waiver options are usually grouped together and are not sold separately. Thus, when we refer to Standard or Super Waivers we are referring to both of these options on that level.
- Windscreen and Tyre Damage Waiver (WTDW) – covers all damage to the windscreen and tyres, which are not covered by the collision damage waiver.
We have two levels of waivers to choose from:
- Standard Waiver – by choosing the standard waiver your liability will be 10% of the average value of that car group.
- Super Waiver – by choosing the super waiver option your liability will be 2% of the average value of that car group.
Your liability is the amount that you will be responsible for if the vehicle is damaged or stolen. For example, if you are renting a Group A on Super Waivers your liability for both CDW and TLW is R4,000. Should you have an accident and the cost to repair the car is R15,000, you will only have to pay the R4,000 that you are responsible for.
We do not recommend declining all waivers as this makes you fully liable for all damage incurred or theft of the car.
WHAT TO DO IF I HAVE AN ACCIDENT?
If you have been in an accident you need to take care of yourself and your passengers first and foremost. If there are any injuries please contact emergencies services straight away.
When you are able to please call our 24 hour Assist and Emergencies call contact on +27 79 513 5215 to report the accident. We will provide assistance with emergency services if required and arrange for the vehicle to be towed.
Standard procedures need to be followed with all accidents, please take all the details of any third parties involved and report the accident to the police. We also recommend taking photos of the accident to assist with your claim.
WHAT TO DO IF THE VEHICLE IS STOLEN?
As soon as you become aware of the vehicle lose, please contact CARTRACK on XXX XXXXXXX. This number as well as the vehicle details are on the Wii Hire key ring. Once contact had been made with Car Track please contact our 24 hour Assist number + 27 79 513 5215 and report the theft.
